Frequently Asked Questions

Model: CR1025Pro
What functions does this alarm clock offer?

It combines a digital alarm clock, Bluetooth 5.0 speaker, FM radio (87.5MHz–108.0MHz), adjustable night light, and dual charging ports (Type-C & USB)—all in one compact design for bedside or desk use.

What makes this alarm clock unique compared to traditional ones?

Unlike basic alarm clocks, it features Bluetooth connectivity, 20 FM presets, 5-level dimmable display, 16-volume settings, and dual-device charging, making it a multifunctional hub for daily routines.

How far is the Bluetooth range? What devices are compatible?

The Bluetooth 5.0 offers a 100ft (30m) wireless range and works with all Bluetooth-enabled devices (smartphones, tablets, laptops).

Can I wake up to the radio?

Yes! You can wake up to the radio or buzzer.

Model: CL3000

Is it rechargeable

Yes, it is built in rechargeable batteries

Is the power button on the side of the flashlight?

No it is on the end of the flashlight

What is the IPX rating for this flashlight?

It is IP 68 Waterproof

What is the Lumens for this flashlight?

400 Lumens

Model: CR1001F

The projection tims is upside down, how to adjust it?

Regarding the projection appearing upside down, there is a button labeled "PROJECTION ON/FLIP/OFF" that can be used to flip the projection.

There are 2 square plastic parts coming with the clock, what are these for?

There should be two pieces accompanying this clock, designed to maintain its stability and prevent slipping. You can choose to use or remove them based on your preference.

What is DST function?

 DST (Daylight Saving Time) is the practice of setting the clocks forward one hour from standard time during the summer months, and back again in the fall
Please hold press the "DIMMER DST" button to activate the DST function

The clock is not working with batteries

1. This is a plug-in alarm clock and must be connected to AC power to display the time.

2. Batteries are used to retain the time and settings, but do not support time display. The alarm will still work without AC power.

3. Without batteries, the clock will reset to default settings during a power outage.

Please keep the clock connecting with the power adapter all the time

How to change to military time/ standard time?

To switch from 24-hour military time to standard time, please long press the "Set Time" button, toggle the 12/24-hour format option.

Model: CR1008

Parts of the display lighting gave out

Please try to change new power cord or plug adapter, if still not working, please contact us at support-us@mesqool.com for a replacement

Where can I buy a new compatible power cord?

The power adapter is AC100 ~ 240V, DC 5V/2A. you can refer to this one in the below:

Amazon Link: https://www.amazon.com/Meters-5-5mm-Connector-Charge-Barrel/dp/B0DBQBQ3XG

The clock is not working with batteries

1. This is a plug-in alarm clock and must be connected to AC power to display the time.

2. Batteries are used to retain the time and settings, but do not support time display. The alarm will still work without AC power.

3. Without batteries, the clock will reset to default settings during a power outage.

Please keep the clock connecting with the power adapter all the time

Model: CR1001EM

The vibrating part is not working, how can I replace a new one?

Please contact at support-us@mesqool.com

The vibrating part is not working, how can I replace a new one?

Please contact at support-us@mesqool.com

The sound it not loud at all

When the alarm goes off, the volume starts low and gradually increases from level 1 to level 5 within 30 seconds. This design helps to gently wake you up without startling you. Please test the alarm again to see if this gradual increase meets your needs

What is DST function?

 DST (Daylight Saving Time) is the practice of setting the clocks forward one hour from standard time during the summer months, and back again in the fall
Please hold press the "DIMMER DST" button to activate the DST function

The clock is not working with batteries

1. This is a plug-in alarm clock and must be connected to AC power to display the time.

2. Batteries are used to retain the time and settings, but do not support time display. The alarm will still work without AC power.

3. Without batteries, the clock will reset to default settings during a power outage.

Please keep the clock connecting with the power adapter all the time

Frequently Asked Questions

Model: CR1028R
How many RGB colors does this clock support? Is the brightness adjustable?

Features 10 dynamic RGB colors with 7-level brightness adjustment for personalized visual effects.

How many alarms can I set?

2 separate alarms with customizable schedules.






Model:CR1019

The alarm clock is not working, how can I replace a new one?

Please contact at support-us@mesqool.com

Why the alarm won't go off/the alarm won't work

Long pressing the "Alarm off" or the "alarm" button will directly exit the alarm mode and will not ring again in the future unless it is turned on again.

Why is the minimum brightness still bright?

Our brightness settings are designed to display the numbers better, so you can easily see the exact time.

Why do the numbers of the LED display fade or blur clearly?

The LED display is a loss; the higher the brightness, the faster the loss. It is recommended to reduce the brightness setting. If you can't see the number clearly,  can contact support-us@mesqool.com to replace it. 

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